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At [ZenflowTrove], we are committed to providing our customers around the world, especially those in Europe, with high-quality customized products and reliable shipping services. Here is our shipping policy regarding the situation without a configured overseas warehouse:

Shipping Areas and Methods

We offer shipping services to customers globally. For all orders, we utilize the Yuntu Logistics service. With its professional operation team and extensive logistics network, Yuntu Logistics can ensure that your customized items are properly handled and delivered in a timely manner.

Shipping Timeframes

• Processing Time: Once your order is successfully placed and payment is confirmed, it usually takes [3] working days for us to prepare the customized items and hand them over to Yuntu Logistics for delivery. This processing time is necessary to ensure the quality and accuracy of your personalized products.
• Delivery Time: After Yuntu Logistics receives the items, the estimated delivery time depends on the destination. Generally speaking, within Europe, the standard delivery usually takes between [7] to [15] working days.  Please note that these are estimated timeframes, and the actual delivery times may vary due to factors such as customs clearance procedures, the efficiency of local postal services, and unforeseen circumstances.

Shipping Costs

We offer two shipping cost options. One is the standard shipping, with a unified freight rate of $5.5. Regardless of the weight, size, and destination of your order, the freight will be charged at this price. The other is the express delivery service, which provides a unified expedited logistics method with a freight rate of $12.85, enabling your package to be delivered at a faster speed. You can choose the shipping method you need on the checkout page, and the corresponding freight will be displayed automatically.

Tracking Your Order

Once your order is shipped via Yuntu Logistics, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your shipment. You can use this tracking information to stay updated on the whereabouts of your customized items and estimate the delivery date more accurately.

Customs and Duties

For international orders, the customs duties and taxes that may be incurred upon arrival in the destination country will be borne by our company. You don't need to worry about this. We will properly handle the relevant tax matters to ensure a smooth shopping experience for you.

Delivery Issues and Returns

• In the rare event that there is a problem with the delivery of your order, such as a lost or damaged package, please contact us immediately. We will cooperate with Yuntu Logistics to investigate the issue and find a suitable solution to ensure your rights and interests are protected.
• If you want to return customized items, please refer to our return policy. Returns must be made in accordance with the specified procedures and within the allowed time frame. Please note that due to the personalized nature of customized items, their return conditions may be different from those of non-customized products.

Contact Information

If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our customer support team. You can reach us via email at [zenflowtrove@gmail.com] or through the contact form on our website. Our team is dedicated to providing prompt and helpful assistance to ensure a smooth shopping experience for you.We appreciate your business and trust in our shop. By choosing our Yuntu Logistics shipping service, you can expect a convenient and reliable delivery process for your customized products.Please note that this shipping policy is subject to change without prior notice. We recommend that you review it periodically for any updates.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zenflowtrove@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zenflowtrove@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of products cannot be returned, such as mystery box products (like lucky bags, lucky boxes), custom-made products (such as special custom orders or personalized customization). Besides, unfortunately, we do not accept returns for promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zenflowtrove@gmail.com。