FAQ

What are your shipping details?

At ZenflowTrove, We cooperate with YunExpress for global shipping. After order confirmation, processing usually takes 1 working day (except Sundays; then it's postponed to Monday). International deliveries typically take 7 - 15 working days, longer for remote areas. The shipping fee is a flat $5.5 globally, with promotional items often shipped for free. Once shipped, you'll get tracking details. We bear all potential customs duties for international orders. If you encounter any delivery problems or have questions, our customer service team is ready to assist. Thank you for your trust.

What is your contact info?

Here is our contact information for ZenflowTrove: You can reach us via email at zenflowtrove@gmail.com. For any inquiries, please feel free to contact us through this email at any time.

 How can I track my package?

We partner with Tracking  to offer a seamless tracking and delivery process.You will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 72 hours. That email includes a link to your order tracking page.If you already have your tracking number, you may also use our tracking portal to track your package here.

how long is the shipping time?

The shipping time may vary depending on the destination, but we are always committed to delivering your order as quickly as possible. The regular shipping time is 7 - 15 business days. You can also choose the express shipping logistics, and it will be delivered within 3 - 7 business days.

What's the shipping cost?

The global unified shipping fee is $5.5. Products in the event are usually shipped for free. You can choose express shipping, which costs $12.8, and the delivery will be completed within 3 to 7 days.